Tuesday, September 15, 2009

Computers and ACORN

From Shannon Love at Chicagoboyz:"

Back when I did computer tech support, we had a rule of thumb for evaluating the significance of reports of unusual and previously unreported failures .

  • One report of a failure is a fluke.
  • Two reports of a failure is a coincidence. It might just be two users making the same error.
  • Three reports indicates a pattern of failure that arises from the hardware or software itself.

    She then applies that principle to the ACORN videos.

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